Return & Refund Policy

We want you to feel comfortable shopping with SEANKUN OUTLET. If your order does not work out, please contact us at support@dtskcm.com and include your order number.

Return Window

You may request a return within 30 days after your order is delivered.

Return Conditions

Returned items must be clean, unworn, unwashed, and in the same condition in which you received them. Please include the original packaging when possible.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for underwear, swimwear, intimate apparel, used items, washed items, damaged items caused by customer handling, gift cards, or final-sale items unless the item arrives defective or incorrect.

How To Start A Return

1. Email support@dtskcm.com with your order number and the item you want to return.
2. Wait for return instructions before sending anything back.
3. Pack the item securely and ship it to the return address provided by our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect. We recommend using a trackable shipping service because we cannot confirm a return until it is received.

Damaged, Defective, Or Wrong Items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect. Include your order number and clear photos of the issue so we can review it quickly.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take 5-10 business days to post the refund.

Exchanges

The fastest way to get a different size, color, or item is to place a new order after your return is approved.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel an order before it has been processed for shipment.